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Help Desk

Connection Error Messages
Email Error Messages
Internet Error Messages

Solutions given for the error messages below are the most common. They may not be the only solution. Contact the helpdesk if you receive the same error message repeatedly.

Connection Errors

Error 629
The port was disconnected by the remote machine
Your username and/or password were entered incorrectly. Make sure you enter both in lowercase. Remember, your username is your TFN userid (i.e.. aa123). If unsuccessful after several attempts your password may be corrupted. Call our helpdesk to have your password reset.
Error 630 The port was disconnected due to hardware failure.
The computer is not receiving a response from the modem. Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on, or restart your computer.
Error 633 The port is already in use
Make sure that you are not using another program that requires the modem, such as a fax software or hyperterminal. If not, try rebooting your computer to reset your modem.
Error 645

Internal authentication error
This error can occur if the Require encrypted password option is enabled on the Server Types tab in the Connection properties. Go to Dial Up Networking. Right click on your TFN icon in the window and select Properties. Click on the Server Types tab and make sure there is not a check mark beside Require encrypted password. Click on OK to make sure any changes take effect.

Another possible reason for the error is that the user name or password have been entered incorrectly.

Error 676 The line is busy
Make sure you are dialing the right number and try again.

Error 678

 

The Computer You Are Dialing Is Not Answering
This error can occur if you are dialing the wrong number, there is a problem with the CommunityNet server or your modem is unable to handshake with remote modem before allotted time
Error 680 There is no dial tone
Make sure that your modem is installed correctly according to the manufacturers instructions. Be sure that all connections to and from the modem are correct, or that the phone line is not being used by another person or device such as a fax machine. Other possible reasons could be a faulty modem or faulty telephone cables. If you have a call answer service on your phone line, messages may need to be cleared to establish a dial tone.
Error 691 The computer you're dialing in to cannot establish a Dial-Up Networking connection.
Check your password, re-enter it making sure your Caps Lock is not on.
Error 720 No PPP control protocols configured.
This error can occur if your computer has been incorrectly setup for access to the Internet. Go to your Dial Up Networking, right click on your TFN icon, and select Properties. Click on Server Types and make sure the Type of Dial Up Server begins with PPP. If it does not, select one from the drop down list. It should also have your Operating System listed somewhere after the PPP:. Click on OK and attempt the connection again.
Error 797 The modem could not be found.
This error only occurs with Windows 2000 and XP. This problem may be corrected by rebooting your computer or updating your modem drivers.

Error Message

 

Dial Up Networking could not negotiate a compatible set of network protocols...
Settings in Dial-Up Networking are incorrect. Go to your Dial Up Networking, right click on your TFN icon, and select Properties. Click on Server Types and make sure the Type of Dial Up Server begins with PPP. If it does not, select one from the drop down list. It should also have your Operating System listed somewhere after the PPP:. Click on OK and attempt the connection again.
Error Message Could not detect modem
Try rebooting the computer to reset your modem, or if it is an external modem, make sure that it is on. Ensure that your modem is installed correctly and the modem driver is up to date.
   

Email Errors

POP Error
Could Not Connect To Remote Server
Make sure that you have the correct server name. In Outlook Express, click Tools and then click Accounts. Click on your TFN mail account to highlight it and then click on Properties. Under the Servers tab, make sure that the Incoming Mail (POP3) is pop.torfree.net. Click on OK if changes were made and then Close.

SMTP Error

Host not found
Make sure that you have the correct server name. In Outlook Express, click Tools and then click Accounts. Click on your TFN mail account to highlight it and then click on Properties. Under the Servers tab, make sure that the Outgoing Mail (SMTP) is smtp.torfree.net. Click on OK if changes were made and then Close.

Note: If you use another ISP to connect to the Internet, but also have an TFN email account, the Outgoing Mail (SMTP) setting MUST be that of your ISP, NOT the TFN.

Modem Hangs Up After Sending/Receiving Email

In Outlook Express go to the menubar, click Tools and then click Options. In the Options window click on the Connection tab. Remove the checkmark next to Hang up after sending and receiving. Click on OK.
The connection to the server has failed This error occurs when your TFN email account attempts to connect to incorrect servers. This may be directly related to having Norton Anti-Virus scanning your incoming and/or your out going mail. Disable this feature in Norton Anti-Virus and if necessary, return the mail servers to those of the TFN.
Error 553 Server Rejected Senders E-mail Address
Make sure that you are connected to the TFN, otherwise your Outbox files may be corrupted. From the Start menu, click on Find, and choose Files or Folders.... In the Named: field, type outbox.idx. Click the Find Now button. Click the outbox.idx file so that it is hightlighted. From the File menu, choose Delete. In the Named: field, type outbox.mbx. Click the Find Now button. Click the outbox.mbx file so that it is highlighted . From the File menu, choose Delete. Close the window and try sending your email again.
Server 'Time Outs'

Chances are someone is trying to send you a very large email, probably with an attachment. In Outlook Express, click on Tools and then Accounts. With your TFN email account selected, click on Properties. Under the Advanced tab, change the Server Timeouts slider to Long (5 minutes). Click on OK and then Close.

Alternatively, close your email program and log on to Web Email to retrieve, read, save the attachment if desired, and then delete the email (The attachment must not be bigger than the limit set in Web Email). This should remove the offending email from the TFN server so that when you open your regular email program it will not retrieve it.

Mailer Daemon
(Mail Delivery Subsystem)
If an email returns to you after sending it you may encounter a 'mail daemon' message. Usually these error messages give the reason why the email was returned. The most common reasons are an incorrect email address or, the inbox of the person you are trying to send to is full and they cannot accept any more email.

Internet Errors

Error 400
Bad Request
You have probably typed the URL wrong but it may be you don't have permission to access the site.
Error 401 Unauthorized Request
You don't have permission to access the site or you have incorrectly entered the information necessary to access it.
Error 403 Forbidden
You don't have permission to access the site or you have incorrectly entered the information necessary to access it.
Error 404 File Not Found
You have typed the URL incorrectly, the page you are looking for no longer exists or you are trying access the Internet without actually being connected to it.

 




 

Helpdesk: 416-204-9257

Email the Helpdesk (helpdesk@torfree.net)


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