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Help Desk


  1. Create a new connection
    • Click the "Start" button
    • Click "My Computer"
    • Click "My Network Places"
    • Click "View Network Connections"
    • Click "Create a New Connection" (If you don't see "Create a New Connection", click the double drop-down arrow beside "Network Tasks")
    Follow the wizard:
    • Click "Next"
    • Select "Connect to the Internet"; click "Next"
    • Select "Set up my connection manually"; click "Next"
    • Select "Connect using a dial-up modem"; click "Next"
    • Type "TFN" in the "ISP Name" field; click "Next"
    • In the "Phone number" field, type 647-477-1477 ; click "Next"
    • Type your username (login) in the "User name" field. Type your password in the "Password" file.
    • Click "Next"
    • Under most circumstances you do NOT need to select "Add a shortcut"; click "Finish"
    • Close the "Connect TFN" window

  2. Check connection properties

  3. A new icon called "TFN" will appear in the "Network Connections" window.
    • Click on the "TFN" icon with the right mouse button, then click "Properties"
    • Click the "Configure" button
      • In the "Maximum speed" field, select 57600
      • Place a checkmark beside "Enable modem error control"
      • Click "OK"
    • If your telephone line does not have Call Waiting and if it is a touch-tone line, click "OK"; otherwise proceed with the steps below.
      • These steps need to be completed only if you have Call Waiting on your telephone line or you have a pulse (rotary) line:
        • Place a checkmark in the "Use dialing rules" checkbox
        • Enter "905" in the "Area code" field and select "Canada" in the "Country/region code" field
        • Click the "Dialing Rules" button
        • Click the "Edit" button
        • If your line has Call Waiting, place a checkmark in the "To disable call waiting, dial:" checkbox; type *70,, in the field
        • If you have a pulse (rotary) line, select "Pulse"
        • Click "Apply" and "OK"
        • Click "OK" & "OK"
      • Close the "Network Connections" window

  4. Configure Internet Explorer
    • Click "Start" | "Internet Explorer", and work offline (do not connect)
    • In the Menu Bar, click "Tools", then "Internet Options"
    • On the "General" tab, in the "Home Page address" field, type
    • Click the "Connections" tab
      • You should see "TFN (Default)" in the upper field; make sure "Always dial my default connection" is selected
    • Click "Apply" and "OK"

  5. Configure Outlook Express
    • Click "Start" | "Outlook Express", and work offline (do not connect)
    • In the Menu Bar, click "Tools", then "Accounts", then the "Mail" tab

    If this computer has never had an Internet connection, probably this window is blank. Proceed to B) below.
    If a mail account already exists in Outlook Express, you can simply edit its settings: proceed to A) below and skip B).

    A) These steps show how to edit an existing mail account's settings:
    • Click the "Properties" button
    • On the "General" tab, in the "User Information" section, make sure that the name and email address are correct
    • Click the "Servers" tab
    • In the "Incoming mail (POP3)" field, type
    • In the "Outgoing mail (SMTP)" field, type
    • In the "Account name" field, type your username (login) (NOT your entire address!)
    • Click the "Connection" tab
    • Place a checkmark in the box for "Always connect to this account using"; "TFN" should appear beneath
    • Click "Apply" & "OK" , Close the "Internet Accounts" window, and close Outlook Express
      [skip B) below - you're all done]

    B) If there is not a mail account in the window, add one using the wizard:
    • Click "Add", then "Mail"
    • In the "Display name" field, type your name as you want others to see it; click "Next"
    • Type in your email address; click "Next"
    • In the "Incoming mail" field, type; in the "Outgoing mail" field type; click "Next"
    • Your account name should appear at the top. It's recommended that you remove the checkmark from the "Remember password" box; Outlook Express will wait at the appropriate time for you to enter your password manually. Click "Next".
    • Click "Finish"
      • If you do not see the "Internet Accounts" window, click "Tools" in the Menu Bar, then "Accounts" and "Mail" tab
    • Click the "Properties" button
    • Click the "Connection" tab
    • Place a checkmark in the checkbox beside "Always connect to this account using"; "TFN" should appear beneath
    • Click "Apply" and "OK" and Close the "Internet Accounts" window

  6. Close Outlook Express

  7. To connect to the Internet, click "Start", then "Internet Explorer" (for Web browsing) or "Outlook Express" (email).

    If there are symbols in the "Password" field of the connection window, delete them [first time only] and type your password, then click "Connect".

    You may hear dialing and noise from the modem (the handshake), then see a "verifying password" window. A small icon that looks like two linked computers should appear near the clock, indicating that you're connected.

    In Internet Explorer, the Toronto Free Net Home Page should appear. If you're using Outlook Express, you may be prompted to enter your password again to access new mail.

    To disconnect without closing the program, right-click on that icon, then click "Disconnect".

    Helpdesk: 416-204-9257

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